Soluna Gitana Terms of Service

1. Acceptance of the Terms

By accessing the Soluna Gitana website at solunagitana.com, submitting an inquiry through the contact form, booking a consultation or spiritual service, purchasing a product, or using any service offered by Soluna Gitana, you confirm that you have read, understood, and agree to be bound by these Terms of Service and all related policies, including the Privacy Policy.

These Terms apply to all visitors, clients, customers, and users of the website and its services, regardless of location.

If you do not agree with any part of these Terms of Service, please stop using this website and do not submit personal information or proceed with a purchase or booking.

2. About Soluna Gitana

Soluna Gitana is a spiritual wellness and crystal jewelry business based in the Philippines. We offer the following products and services:

• Tarot and oracle card readings
• BaZi and Chinese astrology readings
• Feng Shui consultations
• Space clearing and blessing services
• Property energy harmonization
• Crystal recommendations
• Custom crystal jewelry
• Pearl and gemstone jewelry
• Crystals and spiritual tools

Product and service availability may change without prior notice. We reserve the right to add, modify, discontinue, or limit any product or service at our discretion. Updates will be reflected on the website as soon as reasonably practicable.

3. Spiritual and Metaphysical Services Disclaimer

Tarot readings, oracle card readings, BaZi and Chinese astrology consultations, Feng Shui consultations, space clearing, house and office blessings, property energy assessments, crystal recommendations, energy harmonization, and all related services offered by Soluna Gitana are provided for spiritual, cultural, educational, and personal-reflection purposes only.

These services are not a substitute for licensed medical, psychological, psychiatric, legal, financial, accounting, architectural, engineering, veterinary, or any other regulated professional advice or treatment. Clients experiencing health, mental health, legal, financial, structural, or safety concerns should seek guidance from an appropriately licensed and qualified professional.

Soluna Gitana does not guarantee specific outcomes, results, healing, protection, financial success, relationship outcomes, luck, career advancement, or future events as a result of any reading, consultation, service, product, crystal, or spiritual tool.

Customers remain fully responsible for their own choices, actions, and decisions. Nothing communicated by Soluna Gitana should be construed as a professional diagnosis, legal advice, financial recommendation, or guarantee of any kind.

4. Eligibility

To purchase products, book services, or submit personal information through this website, you must be at least 18 years old. By using this website, you represent and confirm that you meet this age requirement.

Where applicable law in your jurisdiction sets a different minimum age for entering into contracts or purchasing goods and services, that higher requirement applies. Where a customer is below the applicable legal age, appropriate consent from a parent or legal guardian may be required before any product, service, or consultation is provided.

5. Product Information

Soluna Gitana makes reasonable efforts to display product names, prices, photographs, colors, materials, descriptions, and availability as accurately as possible on the website.

Natural crystals, pearls, and gemstones are products of nature. Each piece may vary in color, size, shape, pattern, surface texture, inclusions, weight, and overall appearance. These natural variations are characteristics of authentic natural materials and are not defects or errors in the product listing.

Photographs are taken to represent the product as accurately as possible; however, slight differences in color may appear depending on your screen, device settings, and lighting conditions.

If you have specific questions about a product's size, materials, availability, or suitability before purchasing, please contact us through the Contact Page before placing your order.

6. Prices and Availability

All prices are displayed in Philippine Pesos (₱) unless another currency is clearly and explicitly indicated at the time of the transaction.

Prices, product availability, service fees, promotions, and product details may be updated at any time without prior notice. The price applicable to your purchase is the price confirmed at the time your order is accepted.

Products marked as SOLD are not available for purchase. If stock is replenished, availability will be updated on the website. You are welcome to contact us to inquire about restocking.

If a pricing error or listing error is identified, Soluna Gitana will contact you before processing your order. A different amount will not be charged without informing you first and giving you the opportunity to confirm or cancel.

7. Orders

Submitting an inquiry or order request does not automatically constitute acceptance or confirmation of your order. An order is confirmed only after Soluna Gitana has verified product availability, customer information, delivery details, and required payment.

Soluna Gitana reserves the right to decline, cancel, or place on hold any order for the following reasons, among others:

• Incorrect, incomplete, or unverifiable customer information
• Product unavailability or a change in stock
• Suspected fraudulent, abusive, or unlawful activity
• Payment failure or non-receipt of payment
• Delivery or shipping limitations for the specified location
• An obvious product-listing or pricing error

Where an accepted, paid order cannot be fulfilled, Soluna Gitana will contact you promptly to discuss your options, which may include a replacement product, a credit, or a full refund in accordance with the applicable refund policy and applicable consumer law.

8. Payments

Currently, product orders and service bookings are arranged through direct communication (via the contact form, email, WhatsApp, or Viber). Payment instructions, methods accepted, amounts, and due dates will be confirmed individually at the time of each transaction.

Payment Terms

• Payment is required before an order is processed or a service is confirmed, unless otherwise agreed in writing.
• Payment confirmation will be sent once your payment has been received and verified.
• Where a deposit is required, the deposit amount and whether it is refundable will be communicated clearly before payment is made.
• Additional fees, such as delivery charges, handling costs, or transaction-processing fees, will be disclosed before payment is requested.
• Customers must provide accurate billing and payment information. Providing false or fraudulent payment information is prohibited and may be reported to the relevant authorities.

Payment methods accepted by Soluna Gitana include bank transfer, GCash, PayMaya, and other payment methods confirmed at the time of your order. Details will be provided upon confirmation of your booking or order.

9. Shipping and Delivery

Soluna Gitana ships crystal jewelry and products both within the Philippines and internationally. Delivery times provided are estimates only and may be affected by the following circumstances, among others:

• The customer's delivery location and distance
• The courier or delivery service provider's schedule and capacity
• Weather, natural events, or force majeure circumstances
• Customs clearance requirements and international import regulations
• Public holidays or peak shipping periods
• An incomplete or inaccurate delivery address provided by the customer

Customers are responsible for providing a complete, accurate, and deliverable address, including the street name and number, city, province or state, postal code, country, and a reachable phone number and email address for delivery coordination.

Delivery fees are separate from the product price and will be communicated before payment is confirmed. International customers may be responsible for applicable customs duties, import taxes, or fees charged by their country's customs authority.

If a package is returned to sender because of an incorrect address, refusal to accept delivery, or failure to collect from the courier, redelivery fees may apply. Please contact us through the Contact Page if you have questions about delivery to your location.

10. Returns, Exchanges and Refunds

Soluna Gitana aims to ensure that every customer receives their product in excellent condition. The following conditions apply to returns, exchanges, and refunds:

Reporting a Problem

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order. To process your report, please provide your order reference, a clear description of the issue, and photographs of the product and packaging as received.

Eligible Returns

Products may be returned or exchanged where they arrive damaged, defective, or materially different from the confirmed product description. Returned products must be in their original, unworn, undamaged condition, with original packaging where possible.

Custom and Personalized Jewelry

Custom-designed or personalized jewelry items are generally not eligible for return or exchange unless they arrive damaged or defective, as these pieces are created specifically to the customer's approved specifications. Cancellation and return conditions for custom items will be disclosed before payment is made.

Natural Variations

Natural variations in crystal color, shape, pattern, texture, and size are characteristics of authentic natural materials and are not grounds for a return or refund.

Return Delivery Costs

Where a return is required because of damage, defect, or an error on our part, return-delivery costs will be managed on a case-by-case basis and discussed with you directly. Please contact us before returning any product.

Refunds

Where a refund is approved, it will be processed using the original payment method or an agreed alternative, and within a reasonable timeframe. You will be notified once the refund has been issued.

These return conditions do not remove or limit any rights you may have under the Consumer Act of the Philippines (Republic Act No. 7394), the Electronic Commerce Act (Republic Act No. 8792), or other applicable mandatory consumer-protection laws.

11. Consultations and Appointment Bookings

Consultations for tarot, oracle, BaZi, personal destiny analysis, Feng Shui, space clearing, blessings, crystal recommendations, and other services are requested through the Contact Page. Appointments are confirmed individually after reviewing availability, service type, location, and required information.

Appointment Confirmation

An appointment is confirmed only after Soluna Gitana has responded with a confirmed date, time, and relevant details. Submitting a booking request does not automatically reserve an appointment.

Required Customer Information

Customers must provide accurate and complete information to allow proper preparation for the service. This may include full name, contact details, date of birth, address or property details, and specific questions or service requirements. Incomplete information may delay or affect the service.

Online and In-Person Sessions

Soluna Gitana offers both online (video, phone, or messaging platform) and in-person consultations, subject to availability and location. The preferred format should be specified when booking.

Rescheduling and Cancellations

If you need to reschedule or cancel a confirmed appointment, please contact us as early as possible. Where a deposit has been paid, cancellation and rescheduling conditions will be communicated at the time of booking.

Missed Appointments and Late Arrivals

If you are unable to attend a confirmed appointment, please notify us promptly. Where an appointment is missed without reasonable prior notice, Soluna Gitana may retain any deposit paid to cover preparation and scheduling costs. Late arrivals may result in a shortened session or rescheduling, at the practitioner's discretion.

12. Property Visits and In-Person Services

For Feng Shui consultations, space clearing, property energy assessments, house and office blessings, lot assessments, and other in-person or on-site services, the client is responsible for the following:

• Providing the complete, accurate, and accessible property address before the appointment
• Obtaining prior permission from the property owner, landlord, or relevant authority where the client is not the owner
• Ensuring safe and lawful access to the property at the agreed time
• Disclosing any relevant access restrictions, hazards, or special conditions (such as pets, access codes, renovation work, or limited entry areas) in advance
• Ensuring the environment is reasonably safe for Soluna Gitana practitioners during the visit
• Confirming transportation, travel time, and any applicable travel or transportation charges before the appointment is confirmed

Soluna Gitana reserves the right to decline, postpone, or stop an in-person service where there are reasonable concerns about safety, permission to access the property, lawful conduct, or unsafe or unsuitable conditions at the location.

13. Custom Jewelry

Custom crystal, pearl, and gemstone jewelry created by Soluna Gitana to a customer's specifications may require the following before production begins:

• Customer approval of the design, materials, dimensions, and appearance
• Agreement on the final price, any applicable deposit, and payment schedule
• Estimated production and delivery timeframe
• Agreement of any specific customization requirements such as engravings, measurements, or special materials

Natural crystals, pearls, and gemstones used in custom pieces may contain natural variations in color, size, pattern, inclusions, and texture. These are properties of natural materials and will be explained before the piece is produced where relevant.

Custom and personalized jewelry items are generally not eligible for return or cancellation once production has begun, unless the finished item is materially different from the approved specifications or arrives damaged. Cancellation and return conditions specific to custom orders will be disclosed and agreed before payment is made.

14. Customer Responsibilities

Customers are responsible for providing complete, accurate, and truthful information when placing an order, submitting an inquiry, or booking a service.

When using this website, customers must not:

• Use the website or its services for any unlawful, fraudulent, or abusive purpose
• Submit false, misleading, or inaccurate information in any form, order, or inquiry
• Attempt fraudulent transactions, unauthorized payment, or payment chargebacks not justified by the circumstances
• Interfere with, disrupt, or attempt to gain unauthorized access to the website, server, or database
• Copy, reproduce, sell, republish, or commercially exploit protected website content without written permission
• Upload harmful files, malware, viruses, or code to the website
• Harass, threaten, or engage in abusive communication directed at Soluna Gitana, its practitioners, staff, or other clients
• Use the website or services for any purpose that is harmful, offensive, discriminatory, or contrary to applicable law

Soluna Gitana reserves the right to decline or terminate service to any person who violates these responsibilities or applicable law.

15. Intellectual Property

The Soluna Gitana name, logo, written content, original product photographs, graphics, jewelry designs, blog articles, and other original materials published on this website may be protected by intellectual-property rights, including copyright, under Philippine law and applicable international conventions.

Visitors and customers may not copy, reproduce, distribute, publish, sell, commercially use, or create derivative works from any protected material on this website without prior written permission from Soluna Gitana.

Soluna Gitana does not claim ownership over third-party materials, licensed fonts, external trademarks, or content that is owned by or licensed from other parties. References to third-party names, platforms, or brands are for identification purposes only.

16. Reviews, Photographs and Customer Content

Customer reviews, testimonials, photographs, personal stories, consultation details, and other client-submitted content will not be publicly displayed, published, shared on social media, or used in marketing without the customer's explicit prior permission.

Where a customer submits a review, testimonial, photograph, or other content to Soluna Gitana, they confirm that they own that content or are authorized to share it, and that it does not infringe the rights of any other person.

Soluna Gitana reserves the right not to publish or use submitted content that is false, misleading, offensive, abusive, or otherwise inappropriate.

17. Privacy and Personal Information

Personal information submitted through product orders, service bookings, contact forms, newsletter sign-ups, cookies, and website use is handled in accordance with the Soluna Gitana Privacy Policy.

By submitting personal information through this website, you acknowledge that you have read and understood the Privacy Policy and consent to the collection and use of your information as described in that policy.

Philippine privacy law, including the Data Privacy Act of 2012 (Republic Act No. 10173), gives individuals rights concerning the personal information collected and processed about them. These rights include the right to access, correct, delete, object to, or restrict the processing of your personal information. Please refer to the Privacy Policy for full details.

18. Third-Party Services and Links

This website may contain links to, or use services from, independent third-party platforms such as social-media networks (Facebook, Instagram), mobile messaging services (WhatsApp, Viber), payment platforms (GCash, PayMaya), courier and delivery companies, and website hosting services (Hostinger).

Soluna Gitana does not control the operations, content, terms, or privacy practices of independent third-party services and platforms. Their inclusion does not constitute an endorsement or representation about their suitability, safety, or reliability.

Customers are encouraged to review the terms of service and privacy policies of any third-party service before sharing personal information with those platforms.

19. Website Availability

Soluna Gitana makes reasonable efforts to keep this website accurate, secure, and accessible. However, we cannot guarantee uninterrupted or error-free operation of the website at all times.

The website may occasionally be unavailable because of scheduled maintenance, software updates, security work, hosting-infrastructure issues, or circumstances outside our reasonable control, including internet outages, power failures, or force majeure events. We will make reasonable efforts to minimize any planned downtime.

20. Disclaimer of Warranties

The website, its content, spiritual information, and information about products and services are provided in good faith and to the best of our knowledge. Soluna Gitana makes no representations that the website will be free from errors, that content will always be up to date, or that any spiritual, energetic, or metaphysical outcome will be achieved.

Nothing in this section is intended to exclude, limit, or modify any rights or remedies that cannot lawfully be excluded under the Consumer Act of the Philippines (Republic Act No. 7394), the Electronic Commerce Act (Republic Act No. 8792), or any other applicable mandatory consumer-protection law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Soluna Gitana's liability for any claim arising from the use of this website, any product, or any service will be limited to the amount paid for the specific product or service that gave rise to the claim.

Soluna Gitana will not be liable for:

• Indirect, incidental, special, or consequential loss arising from the use of the website, a product, or a service
• Loss of income, data, goodwill, or profits not directly caused by a breach of these Terms
• The actions, content, or conduct of any third-party service, platform, or website linked from this website
• Any spiritual, metaphysical, personal, financial, health, or relationship outcome following a reading, consultation, or use of any crystal, jewelry, or spiritual tool

This limitation does not apply where liability arises from fraud, gross negligence, or any matter for which exclusion is prohibited by law, including mandatory consumer-protection rights.

22. Indemnification

If Soluna Gitana suffers a loss, claim, cost, or expense directly caused by your unlawful use of the website, your infringement of another person's rights, a fraudulent transaction you initiated, or a material violation of these Terms of Service, you may be responsible for those losses to the extent permitted by applicable law. This clause applies only to genuine direct harm caused by a user's intentional or unlawful conduct and is not intended to be excessively broad or to override your consumer-protection rights.

23. Suspension or Termination

Soluna Gitana may restrict, suspend, or decline to continue providing products or services to any user who:

• Commits fraud or misrepresentation
• Engages in abusive, threatening, harassing, or unlawful conduct
• Materially violates these Terms of Service
• Attempts to interfere with the security or operation of the website
• Provides persistently false or fraudulent information

Where a suspension or termination occurs, existing payment obligations, confirmed order fulfillment, applicable refund rights, privacy rights, and consumer-protection obligations will still be honored where required by law.

24. Governing Law and Dispute Resolution

These Terms of Service are governed by and construed in accordance with the laws of the Republic of the Philippines, including the Consumer Act of the Philippines (Republic Act No. 7394), the Electronic Commerce Act (Republic Act No. 8792), the Data Privacy Act of 2012 (Republic Act No. 10173), and other applicable laws.

If you have a concern, complaint, or dispute relating to a product, service, or these Terms, we encourage you to contact Soluna Gitana first through the Contact Page or directly by email at info@solunagitana.com, so that both parties have the opportunity to resolve concerns directly and fairly.

Nothing in these Terms prevents customers from contacting an appropriate court, the Department of Trade and Industry (DTI), the National Privacy Commission (NPC), a consumer-protection agency, or any other relevant regulatory authority or dispute-resolution body where they have the right to do so under applicable law.

25. Changes to the Terms

Soluna Gitana may update these Terms of Service from time to time when the website, products, services, policies, accepted payment methods, technologies, or legal requirements change. When updates are made, the "Last Updated" date shown at the top of this page will be revised.

Continued use of the website, products, or services after an update constitutes acceptance of the revised Terms. We encourage you to review this page periodically. The most current version will always be available at solunagitana.com/terms-of-service.

26. Contact Information

If you have any questions about these Terms of Service, wish to raise a concern, report an issue, or exercise any of your rights, please contact Soluna Gitana using the details below:

You may also send a message through the Contact Page.

Because this is a legal document, the wording of these Terms should be reviewed against Soluna Gitana's actual ordering, payment, shipping, cancellation, refund, and consultation practices before and after launch to ensure it accurately reflects current business operations.